Terms & Conditions

Welcome to Little Olly’s Closet. Our brand is dedicated to providing high-quality, custom-made clothing for children. Each piece is carefully crafted to meet your specifications.

To ensure a smooth and enjoyable shopping experience, please review our terms and policies below.

1. ORDERING PROCESS

Custom Orders

All products are made-to-order based on the options you select, including size, fabric, colour, and other available specifications. Please ensure that all details are correct before submitting your order.

Processing Time

Due to the custom nature of our products, processing times may vary. Typically, orders are completed within 7-10 working days.

An estimated delivery date will be provided upon confirmation of your order.

Order Changes

If you need to make changes to your order, please contact us within 24 hours of placing it. After this period, we may not be able to accommodate changes.

2. SIZING

Size Guide

When ordering made-to-order items, please refer to our size guide available in our Instagram highlights. This is important to help ensure the best fit.

Measurement Recommendations

We strongly recommend measuring your child and comparing their measurements with those provided in our size guide.

Choose the size that corresponds with your child’s measurements. If your child’s measurements fall between two sizes, we suggest ordering the larger size to allow for comfortable movement.

Assistance

If you have any questions or need help choosing the right size, please contact us for assistance.

3. ALTERATIONS AND REPAIRS

To ensure a proper fit, it is important that you compare your child’s measurements with our size guide or provide us with accurate measurements.

Once measurements have been confirmed, Little Olly’s Closet will not be responsible for the cost of alterations resulting from incorrect measurements provided by the customer.

4. RETURNS AND EXCHANGES

Custom Orders

Due to the personalised nature of our products, we cannot accept returns or exchanges on custom orders unless there is a manufacturing defect.

Defects and Errors

If your item arrives with a defect or there was an error with your order, please contact us within 7 days of receiving the item.

We will work with you to resolve the issue through a replacement.

5. SHIPPING

Lagos Delivery

Delivery within Lagos takes approximately 24-72 hours after you have been notified that production is complete.

Delivery costs vary depending on your specific location.

Interstate Delivery

For deliveries outside Lagos, please expect a minimum of 3-5 working days.

Shipping costs vary by location and will be communicated during the order process.

International Shipping

We offer international shipping to selected countries.

Please note that international orders may be subject to additional customs fees, which are the customer’s responsibility.

Estimated shipping times will be communicated once your order has been processed.

6. PAYMENT

All prices are listed in the product captions.

Full payment is required at the time of order placement.

7. POLICY UPDATES

Little Olly’s Closet reserves the right to update or modify these terms and policies at any time.

Any changes will be posted on our website or social media page, and the effective date will be noted.

Continued use of our services constitutes acceptance of any updated policy.